Customer Onboarding Manager - StoryChief, Ghent Office

Jobs 3 min read

StoryChief is on a mission to help businesses get more reach with their content by centralizing their content creation and distribution processes. Our cloud-based technology allows content teams to streamline significant parts of their workload and spend more time on value-adding activities.

What Is StoryChief

Growing rapidly since our founding in 2017, we've onboarded 25,000 content teams in 70 different countries and secured over 2M in funding from international investors.

As a Customer Onboarding Manager, you are a trusted advisor and true StoryChief expert, helping and guiding customers by getting the most out of our software. It's your goal to teach and educate the customer so that they get the most out of StoryChief.

You will play a key role by being the face of StoryChief towards our customers, but also the voice of our customers within StoryChief. This means a COM can have a real impact on the company by not only helping customers but also helping our product and development teams understand our client's needs.

You will work closely together with our Customer Success Managers, which are in charge of the later stage of the customer’s life cycle (retention and engagement). But also with development, sales, and marketing teams.

COMs are the guides, so they introduce and guide clients taking their first StoryChief steps by giving training through individual online sessions, webinars, chats, how-to articles, and more. Throughout our customer's life cycle, you’ll find yourself being more of a coach, helping them with very practical questions and getting interesting insights on the role of StoryChief in the marketing scope. That variation keeps it very fresh.

StoryChief is still an early-stage startup and a team of 15 people. That means that you'll not be thrown into factory-like flows, but you'll have to lay the foundation. Your voice will be heard. You'll be working together with our sales, marketing, product, and customer support teams.

StoryChief Ghent Office Team

What makes a good Customer Onboarding Manager

  • You have a basic knowledge of content marketing to be able to understand our clients' needs and have appetite to learn the ins and outs
  • You have at least 2 years of experience in a client-focused role to give credibility to our customers
  • You are able to set up onboarding processes and follow up sessions with our customers
  • Fluent in English and Dutch
  • You are a friendly face that really likes to help people and can have patience when needed
  • You understand there are all kinds of customers who all have different needs
  • You're innovative and able to share your ideas to do things better
  • You want to add value to the team but can work independently when needed
  • The customer comes first, always!
  • Time management is no issue for you.
  • You agree with our values

The job in a nutshell

  • You organise (online) onboarding sessions with new customers and periodically follow up meetings with them
  • You provide support via the in-app chat and email
  • You are responsible for our Help Center, you write and maintain the articles
  • You announce new product features together with marketing and host webinars
  • You work closely with the product and engineering teams to share customer insights and develop solutions for unmet customer needs or returning issues
  • You serve as a technical advisor to a portfolio of assigned accounts and channel partners
  • You work independently, demonstrate objectivity, and exhibit sound reasoning in a dynamic and ambiguous working environment
  • You participate in chair meetings

What's in it for you?

  • A fast-paced, no-nonsense tech startup in an international scene
  • A digital and data-driven company culture
  • A thriving work environment with lots of enthusiastic people joining forces
  • A salary package based on skills and experience with a broad benefits package
  • A growing team in a growing company

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