The safety and security of your data is our top priority. Here is a summary of what we do to guarantee that your data is safe with STORY CHIEF (Sugar brand).

Reliability in every aspect

STORY CHIEF (Sugar brand) uses Amazon Web Services (AWS) to manage user data. All data is stored redundantly and automatically backed up. Our server architecture and network connectivity are fully redundant, meaning even if a hardware component fails, STORY CHIEF (Sugar brand) stays accessible. We maintain more than 99,9% uptime, which guarantees service continuity and quality assurance.


STORY CHIEF (Sugar brand) uses SSL-encrypted connections by default, the same level of encryption used by financial institutions to secure online banking transactions. Encryption is used on both external and internal connections. This way, sensitive information is never sent or received as readable text. By using a sophisticated security system, STORY CHIEF (Sugar brand) ensures a clear separation of data between different customers.

Data Privacy

Data protection is of great importance. Therefore, we decided to keep all data within EU borders. AWS data centers are built in clusters in various countries around the world. STORY CHIEF (Sugar brand)'s data (including backups) are solely stored in Ireland. AWS is fully compliant with all applicable EU Data Protection laws.